The aim of the Customer Charter is to tell our customers exactly what we deliver, and what they can expect from us. The company works on a basis of transparency and clarity, backed up by good communication. The Customer Charter is there also for our staff, all of which have to be fully conversant with the contents.

• We take you to interesting places where we will help you observe the local customs, minimizing impact on the local people and generating respect for the visitor
• We maintain up to date knowledge of Seville and Granada and all events that are going on.  In this way we aim to make each visit unique.
• We vary the places visited to help retain their authenticity
• We do not include flights, accommodation or transportation
• We don’t accept commissions from the places we take you to, to avoid any bias towards particular bars or restaurants.  We would rather take small groups to busy local places where food and drink are excellent value, rather than make money by taking large groups to pre-arranged locations that need filling and that charge tourist prices
• We don’t include the price of food and drink in our tours, nor any entrance fees to places of interest, but we aim to save you money by going to places with local prices, advising you on special offers on entrance fees etc
  
• We pay our people fairly and therefore they don’t expect tips, although they are happy to receive them where you have been delighted with our service
• We are flexible, making changes where appropriate to ensure the quality of the experience is not compromised (for example if road-works affect a certain area we will avoid it)
• We aim to leave you with that special feeling that one gets from being part of the “real Spain”
• We welcome people travelling solo and the welcome provides the opportunity to meet others in the group