> Customer service
 All businesses generally state that they aim to offer the best customer service, but in the case of Really Discover we claim to have the experience to really deliver this. David Cox used to be managing Director of a UK software house specialising in complaints management software. “That meant that I got to listen to all the major authorities speaking about customer service, and learnt first hand how to deal with customer issues in the most effective way. I intend to select the best ideas and put them into practice in Really Discover” says David.
Really Discover is a customer-driven company, and we actively encourage any form of customer feedback to help us constantly deliver the best services. If you don't tell us, we won't know and won't be able to change. And change is something the company encourages, both to deliver ever better standards but also to protect the authenticity of the places we take you to.
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Referencias |
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Abajo les mostramos las opiniones de algunos de nuestros clientes:
Hola David
De nuevo trabajando y no hace más que llover por aquí - ¡qué triste!
Bueno solo quería agradeceros a los dos vuestra atención y que todo os vaya bien en el futuro.
Llegamos muy cansados pero bien – fue una pena que el hotel estaba un poco lejos de Sevilla;
pero en fin todo fue estupendamente.
Saludos
Maria Rounding
East Riding College
Gallows Lane
Beverley (East Yorkshire)
HU17 7DT
HOLA DAVID / LUIS,
LOS SEÑORES KUHN ESTÁN MUY CONTENTOS DE HABER PASADO EL DIA EN SEVILLA CON LUIS.
DICEN QUE FUE ESTUPENDO. TAMBIÉN ME HAN DICHO QUE HAN ALARGADO LA VISITA, MEJOR PARA TODOS!!
MICHAEL GRONECK, HOTEL FAIRPLAYGOLF, ANDALUCIA
Todo estuvo muy bien y tu compañero Luis es una persona extraordinaria. Me
gustó mucho su estilo y su cortesía. Por favor, dale un saludo de mi parte.
Espero que nos podamos volver a ver. Un saludo,
Resu, Universidad Carlos III de Madrid
Hola David
Muchas gracias a vosotros. Ha sido fantástico y todo el grupo ha quedado muy contento, a pesar de lo difícil que es que todos estemos de acuerdo en algo :o)
Enhorabuena por el trabajo que estáis haciendo y os deseo todo el éxito. Espero de verdad poder trabajar con vosotros de nuevo.
Mónica García López, Hewlett Packard, Madrid, Spain |
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Our Customer Charter |
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The aim of the Customer Charter is to tell our customers exactly what we deliver, and what they can expect from us. The company works on a basis of transparency and clarity, backed up by good communication. The Customer Charter is there also for our staff, all of which have to be fully conversant with the contents.
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Our customers |
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This section provides information on certain special types of our customers which may be of use when planning your visit. |
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What the press says |
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27th January 2008 - article published in the Sunday Independent Travel Section, United Kingdom
http://www.independent.co.uk/travel/europe/seville-the-personal-tour-774420.html
13th January 2008 - article published in The Age Travel Section, Australia
Page 1 - Page 2
During a recent tour we discovered that one of the customers was an established travel journalist who is spending some time in Seville. The guide's intial reaction was "oh my god", but it appears that the customer really enjoyed the experience, as during a beer afterwards she offered to write us an article describing the experience. This was something of course we couldn't refuse, and we liked the result so much that we decided to put it on this page. Here it is:- |
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Complaints process |
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We don't expect to have many complaints, but we have a complaints process because we recognise that problems can and will occur in any business. In our eyes a complaint is always an opportunity, both to put things right for the customer affected but also to make changes in our services for the benefit of everyone else. Our approach is to encourage the customer to tell us of any issues and for us to react and deal with it effectively.
The Really Discover Complaints process:- |
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